Registrants number check

The last item to check is the registrant numbers. At the bottom right-hand side of the screen you will see two numbers, in this format:

These numbers should correspond with the numbers you see via the Service Centre.

If you have set up more than one EventBox it is important to check that the numbers on all EventBoxes are exactly the same. If the numbers are not the same, that is an indication that the synchronisation has failed.

If you are using an Internet connection and the numbers do not match you should try resetting the Internet connectivity (see section Internet Connectivity). If that fails, reboot the computer. If the numbers still do not match, contact Visit and Poken by GES.

If you are not using an Internet connection and the numbers do not match you should contact Visit and Poken by GES.

If an EventBox does not show the correct amount of registrants it can in principle still be used. Any changes will be updated to the database when an Internet connection is made available. However, if a registrant arrives and is not on that EventBox database you will not be able to scan them using that EventBox. You may well be able to scan them on another EventBox presuming that at least one EventBox has been synched with the full database.

If the registrant numbers do not match by the end of the Event, contact Visit and Poken by GES. Do this prior to sending the EventBoxes and/or USB sticks back to discuss how the data can best be synched.